lukibd Privacy Policy

1 Introduction and Scope of Policy

lukibd ("we", "us", or "platform") treats your privacy with the highest importance. This Privacy Policy ("Policy") describes how we collect, process, store, and protect the personal information of users of our website, mobile application, and related services ("Platform").

By using this Platform you agree to the terms of this Policy. If you do not agree with any part of this Policy, please stop using the Platform. This Policy has been prepared in line with the applicable laws and regulations of Bangladesh.

Our Platform is intended for persons aged 21 or older only. We do not knowingly collect information from minors. If you become aware that a minor has registered on our Platform, please notify us immediately.

2 What Information We Collect

2.1 Information You Provide Directly

During account registration and use of the Platform you provide the following information:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address (Bangladesh)
• National ID or passport number (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, bank account details)
• Chosen username and password

2.2 Automatically Collected Information

When you visit our Platform, we may automatically collect the following information:

• IP address and device identification details
• Browser type, version, and operating system
• Pages visited on the Platform and click-through data
• Session duration and connection details
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may receive certain information from payment processing partners (bKash, Nagad, Rocket) and identity verification service providers, which is needed to manage your account on our Platform.

3 Purpose of Using Information

lukibd uses your personal information for the following purposes:

3.1 Account and Service Management

• Creating, verifying, and managing your account
• Processing transactions and maintaining financial transaction records
• Managing bonuses, rewards, and promotional offers
• Maintaining gaming history and account balance

3.2 Security and Fraud Prevention

• Verifying identity and ensuring account security
• Detecting and preventing suspicious or fraudulent activity
• Complying with Anti-Money Laundering (AML) regulations
• Applying responsible gaming policies

3.3 Customer Service and Communication

• Providing support through 24/7 live chat and email
• Sending platform updates, policy changes, and important notices
• Resolving your complaints and queries

3.4 Platform Development

• Analysing and improving the user experience
• Used in developing new services and features
• Identifying and resolving technical issues

4 Cookies and Tracking Technologies

lukibd uses cookies and similar tracking technologies to improve platform performance and make your browsing experience smoother.

4.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions and ensuring secure browsing. These cookies cannot be disabled.
• Functional Cookies: Used to remember your language preferences, browsing history, and similar settings.
• Analytics Cookies: Collect platform usage statistics to help improve services.

4.2 Cookie Control

You can control or disable cookies from your browser settings. Please note that disabling essential cookies may cause some core platform services to not work properly.

5 Information Sharing and Disclosure

lukibd does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers who carry out specific services on our behalf, such as payment processing (bKash, Nagad, Rocket), identity verification, cloud storage, and technical infrastructure. These partners may only use information for specified purposes and are bound by strict confidentiality agreements.

5.2 Legal Obligations

If disclosure of information is required on the basis of a legal order, court directive, or request from a regulatory body, lukibd is obliged to disclose that information in compliance with applicable law. In such cases we make every effort to protect privacy within the bounds of legal obligation.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new entity. We will notify you in advance in such circumstances.

6 Information Security Measures

lukibd applies industry-standard security measures to keep your information secure. Our security framework is organised into the following layers:

6.1 Technical Security

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Firewall and Intrusion Detection: Our systems are under continuous monitoring.
• Password Hashing: Your password is never stored in plain form — only an encrypted hash is stored.
• Two-Factor Authentication (2FA): The option to enable 2FA on your account is provided for additional security.

6.2 Administrative Security

• Only authorised staff may access personal information on a need-to-know basis.
• All staff receive regular training on privacy and data protection.
• Third-party access is managed under strict agreements and audits.

Even so, no method of transmitting information over the internet or digital storage is completely secure. We follow industry best practices, but we cannot guarantee absolute security.

7 Data Retention Period

We retain your personal information only for as long as it is relevant and necessary. In determining the retention period we consider the following:

• While your account is active — information is retained until the account is closed.
• After account closure, financial and legal records are retained for the period required under applicable regulations.
• Information related to fraud or disputes is retained until the matter is fully resolved.
• Information subject to Anti-Money Laundering (AML) regulations is retained for the period specified by those regulations.

At the end of the retention period, information is securely deleted or anonymised so that you can no longer be identified.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Access and Review

You may request from us at any time what information we hold about you and how it is being used. We will respond to this request as soon as possible.

8.2 Right to Correction

If any information held in your account is incorrect or incomplete, you may correct it directly from your account settings or through our support team.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information for a specified period due to legal obligations or ongoing disputes.

8.4 Objection to Processing

You may object to marketing communications or certain types of data processing. We consider all such requests with the highest respect.

8.5 Data Portability

Where technically feasible, you may request to receive the information you have provided in a structured, machine-readable format.

To exercise any of the above rights, please contact us via our 24/7 live chat or email.

9 International Data Transfers

lukibd primarily serves users based in Bangladesh. For technical reasons, your information may be processed or stored on servers located outside Bangladesh. In the case of such transfers we ensure that:

• Adequate data protection laws or safeguards are in place in the recipient country.
• Industry best security standards are followed for international data transfers.
• Third-party service providers are consistent with our privacy standards.

10 Protection of Children and Minors

lukibd is intended entirely for persons aged 21 or older. We do not knowingly collect, store, or process personal information of anyone under the age of 21.

Documents required for age verification are requested at the time of account registration. If we become aware that a minor has opened an account by providing false information, that account will be closed immediately and all related information will be deleted.

If you are aware that a minor appears to be using our Platform, please contact us immediately.

11 Policy Changes

lukibd reserves the right to change or update this Privacy Policy at any time. In the event of any significant change, we will notify you in the following ways:

• A notice will be displayed on the Platform.
• A notification will be sent to your registered email address.
• A new "Last Updated" date will be shown at the top of the revised policy.

Continued use of the Platform after receiving such notice will be taken to mean that you have agreed to the revised policy. If you do not agree to the policy changes, you may contact us to close your account.

12 Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us. Our team will review your matter with full sincerity.

We generally aim to respond to email requests within 1 business day of receipt. For urgent matters, contacting us via live chat is recommended.